Refund policy

What is your Return / Exchange Policy?

If you are unhappy with your purchase for any reason, you may return it for a refund or an exchange within 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer a credit.

You must contact tom@ilyalways.com before returning anything

• Returned items must be unworn and in the original condition with the original packaging and include a copy of the packing slip.
• The buyer is responsible for return shipping expenses.
• Gift cards, sale items and custom orders are not eligible for refund or exchange.
• We do our best to ensure every product that leaves our door is handcrafted to perfection however if the product breaks as a result of our error or was damaged during production or shipping we will accept full responsibility and cover shipping costs to remake the piece.

Once your return is received and inspected, we will process a refund back to the original method of payment within 2 business days and a receipt will be emailed to the address on file. If you still have not received a refund yet please contact your bank or credit card company as there often is a processing time on their end before a refund is posted.

If you have done all of this and still have not yet received your refund, please contact us directly via email, tom@ilyalways.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for any items lost or damaged in transit.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tom@ilyalways.com. Please note that returns will need to be sent to the following address:

iLy Always 

427 East 17th Street Ste F 743

Costa Mesa CA 92627, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tom@ilyalways.com.